FREQUENTLY ASKED QUESTIONS
We have some of the most asked questions answered.
We are based in Sydney, Australia famous for its opal gemstone. If you wish to chat or talk with us please call our friendly team on 0415242424 or 0450669969.
One of the main reasons we can offer such superb value across our collection of diamond jewellery is because our supply chain is very efficient and has a minimal number of layers. Unlike most high street stores, we are a diamond manufacturer therefore we cut out the middleman to deliver quality products at a lower price.
Delivering first-class customer service is important to us. We offer a 30 days returns policy, meaning that should for any reason you be unhappy with your purchase you can return it to us for a full refund with no questions asked.
Please refer to our returns policy for the full details.
Please refer to our returns policy for the full details.
We engrave many pieces of jewellery each year and the chances are that your ring will also be suitable for engraving.
Important things to note about engraving
There are a number of very important things you should note about engraving:
1. There is a character limit on most rings
2. Engraving will add 3 to 4 days onto the delivery time of your ring
3. Engraving a ring means refunds are not possible
4. Resizing a ring is not possible after engraving
5. If you wish to engrave your ring we strongly advise that you take the correct measurements, using our ring size guide, and that you take your time when choosing the perfect design
Important things to note about engraving
There are a number of very important things you should note about engraving:
1. There is a character limit on most rings
2. Engraving will add 3 to 4 days onto the delivery time of your ring
3. Engraving a ring means refunds are not possible
4. Resizing a ring is not possible after engraving
5. If you wish to engrave your ring we strongly advise that you take the correct measurements, using our ring size guide, and that you take your time when choosing the perfect design
One of the main reasons we can offer such superb value across our collection of diamond jewellery is because our supply chain is very efficient and has a minimal number of layers. Unlike most high street stores, we are a diamond manufacturer therefore we cut out the middleman to deliver quality products at a lower price.
If you are hoping for an earlier delivery time please discuss this with our customer care team.
You will receive emails regarding your delivery updates. If you require further information on delivery procedures and correspondence please feel free to contact our customer care team on 0415242424 or 0450669969
We will email you on the day your order is dispatched and provide advice regarding your expected date of delivery, the parcel delivery company being used and the track and trace details of the delivery company.
Get In Touch If you would like further advice on delivery procedures and tracking your order, please get in touch with our friendly Customer Care Team on 0415242424 or 0450669969
Get In Touch If you would like further advice on delivery procedures and tracking your order, please get in touch with our friendly Customer Care Team on 0415242424 or 0450669969
In order to process your request for delivery to an alternative address, other than your billing address, we need to follow certain security procedures. These procedures protect you and us. We therefore require certain documents from you before rerouting orders. Please get in touch with our customer care team on 02 9037 3839 where they will be able to provide you with assistance.
We use the leading trusted global delivery companies, so we are confident that you order will be safe. However, for further peace of mind, we insure in the event of loss, damage and/or theft during shipment.
If you are returning an item of jewellery it is your responsibility to insure the item during transit. Most delivery companies will be happy to provide a quote for next day, guaranteed delivery, and they will simply ask you how much the parcel is worth and what insurance value you require. Please note that we do not accept responsibility for losses occurred during transit for any items that are being returned to us
Get In Touch If you would like further advice on our insurance or delivery procedures, please get in touch with our friendly customer care team on 0415242424 or 0450669969.
If you are returning an item of jewellery it is your responsibility to insure the item during transit. Most delivery companies will be happy to provide a quote for next day, guaranteed delivery, and they will simply ask you how much the parcel is worth and what insurance value you require. Please note that we do not accept responsibility for losses occurred during transit for any items that are being returned to us
Get In Touch If you would like further advice on our insurance or delivery procedures, please get in touch with our friendly customer care team on 0415242424 or 0450669969.
If, for any reason, you wish to cancel your order please take a moment to read our returns policy or contact a member of our customer care team on 02 9037 3839 , where they will be able to assist.
We offer two simple ways to place an order and are committed to delivering first-class customer service at each stage of your order process.
1. Online Placing an order online is simple. Select your preferred piece of jewellery, outline any specifications, and proceed to the checkout. If you have any questions regarding your online order you can speak to a member of our customer care team.
2. By telephone Our friendly sales team are happy to take your order over the phone if this is your preferred method. They will talk you through every step of your order before taking payment and are there to help and assist you with any questions you may have.
3. Get In Touch If you require any assistance whatsoever placing your order, please get in touch with our customer care team on 0415242424 or 0450669969.
1. Online Placing an order online is simple. Select your preferred piece of jewellery, outline any specifications, and proceed to the checkout. If you have any questions regarding your online order you can speak to a member of our customer care team.
2. By telephone Our friendly sales team are happy to take your order over the phone if this is your preferred method. They will talk you through every step of your order before taking payment and are there to help and assist you with any questions you may have.
3. Get In Touch If you require any assistance whatsoever placing your order, please get in touch with our customer care team on 0415242424 or 0450669969.
We wish for all of our customers to be completely satisfied with their purchase, therefore we are more than happy to assist wherever possible by exchanging items. Unfortunately we cannot accept bespoke or engraved items for an exchange due to the nature of the design.
Get In Touch with our friendly team on 0415242424 or 0450669969.
Get In Touch with our friendly team on 0415242424 or 0450669969.
If you wish to return an item, please review our returns policy, which outlines the terms and procedures for returning an item.
Get In Touch If you would prefer to talk to a member of our Customer Care Team about returning an item, please get in touch on 0415242424 or 0450669969.
Get In Touch If you would prefer to talk to a member of our Customer Care Team about returning an item, please get in touch on 0415242424 or 0450669969.
We are 100% committed to providing a safe e-commerce shopping experience.
1. State-of-the-art e-commerce security Our website is protected with the latest security certificates (SSL certificates). These certificates use state-of-the-art encryption technologies so that you can have complete peace of mind when shopping online with us.
2. PCI Compliant Our systems are compliant with the PCI Security Standards Council, which was founded by Visa, MasterCard, American Express and JCB International. You can find out more about the PCI Security Standards Council at www.pcisecuritystandards.org.
3. Verified by Visa and MasterCard We also use Visa and MasterCard Secure Code technology for processing all orders.
1. State-of-the-art e-commerce security Our website is protected with the latest security certificates (SSL certificates). These certificates use state-of-the-art encryption technologies so that you can have complete peace of mind when shopping online with us.
2. PCI Compliant Our systems are compliant with the PCI Security Standards Council, which was founded by Visa, MasterCard, American Express and JCB International. You can find out more about the PCI Security Standards Council at www.pcisecuritystandards.org.
3. Verified by Visa and MasterCard We also use Visa and MasterCard Secure Code technology for processing all orders.
We are happy for you to make payment by any of the following methods:
1. Credit or debit card
Our website is protected with the latest security certificates (SSL certificates). These certificates use state-of-the-art encryption technologies so that you can have complete peace of mind when shopping online with us.
2. PayPal
We are pleased to accept payments via PayPal, simply select this payment option during the checkout process. If you wish to pay via this method over the phone, simply contact our customer care team and we will send you a PayPal request. Upon receipt of the request, simply make the payment and email us with the payment details. You shall then receive the order confirmation against your order.
3. Telephone
We can accept payment over the phone. Simply contact our customer care team where they will ask for your card and order details to take the payment.
1. Credit or debit card
Our website is protected with the latest security certificates (SSL certificates). These certificates use state-of-the-art encryption technologies so that you can have complete peace of mind when shopping online with us.
2. PayPal
We are pleased to accept payments via PayPal, simply select this payment option during the checkout process. If you wish to pay via this method over the phone, simply contact our customer care team and we will send you a PayPal request. Upon receipt of the request, simply make the payment and email us with the payment details. You shall then receive the order confirmation against your order.
3. Telephone
We can accept payment over the phone. Simply contact our customer care team where they will ask for your card and order details to take the payment.
If your card details have been rejected there are a number of possible reasons as to why this may be. Please check the below reasons, alternatively simply get in touch with our customer care team where they will be happy to take the payment from over the phone.
1. Reasons for a card payment rejection
The vast majority of reasons why a card is rejected are because of the protection policies of the bank. You may have to phone your bank to tell them that you wish to purchase a high-value item.
2. Alternatively, you may have incorrectly input any of the below information:
Card Holder Name
Credit Card Number
Card security code (3-4 security code on the back of your card)
Postcode
1. Reasons for a card payment rejection
The vast majority of reasons why a card is rejected are because of the protection policies of the bank. You may have to phone your bank to tell them that you wish to purchase a high-value item.
2. Alternatively, you may have incorrectly input any of the below information:
Card Holder Name
Credit Card Number
Card security code (3-4 security code on the back of your card)
Postcode
Depending upon the payment method used it can take between 8-10 working days for a refund to be processed. Our excellent customer service team will be happy to notify you of estimated refund times at the point when a refund is agreed.
Once you make a payment your bank will authorise the amount for the transaction that you have made. The actual settlement for the amount between your account and our account is usually completed in around 2-3 days. The payee will be itemized as Neve Jewels Ltd, which owns the Diamonds Factory brand.
We are based in Sydney, Australia famous for its opal gemstone. If you wish to chat or talk with us please call our friendly team on 0415242424 or 0450669969.
One of the main reasons we can offer such superb value across our collection of diamond jewellery is because our supply chain is very efficient and has a minimal number of layers. Unlike most high street stores, we are a diamond manufacturer therefore we cut out the middleman to deliver quality products at a lower price.
Delivering first-class customer service is important to us. We offer a 30 days returns policy, meaning that should for any reason you be unhappy with your purchase you can return it to us for a full refund with no questions asked.
Please refer to our returns policy for the full details.
Please refer to our returns policy for the full details.
We engrave many pieces of jewellery each year and the chances are that your ring will also be suitable for engraving.
Important things to note about engraving
There are a number of very important things you should note about engraving:
1. There is a character limit on most rings
2. Engraving will add 3 to 4 days onto the delivery time of your ring
3. Engraving a ring means refunds are not possible
4. Resizing a ring is not possible after engraving
5. If you wish to engrave your ring we strongly advise that you take the correct measurements, using our ring size guide, and that you take your time when choosing the perfect design
Important things to note about engraving
There are a number of very important things you should note about engraving:
1. There is a character limit on most rings
2. Engraving will add 3 to 4 days onto the delivery time of your ring
3. Engraving a ring means refunds are not possible
4. Resizing a ring is not possible after engraving
5. If you wish to engrave your ring we strongly advise that you take the correct measurements, using our ring size guide, and that you take your time when choosing the perfect design
One of the main reasons we can offer such superb value across our collection of diamond jewellery is because our supply chain is very efficient and has a minimal number of layers. Unlike most high street stores, we are a diamond manufacturer therefore we cut out the middleman to deliver quality products at a lower price.
If you are hoping for an earlier delivery time please discuss this with our customer care team.
You will receive emails regarding your delivery updates. If you require further information on delivery procedures and correspondence please feel free to contact our customer care team on 0415242424 or 0450669969
We will email you on the day your order is dispatched and provide advice regarding your expected date of delivery, the parcel delivery company being used and the track and trace details of the delivery company.
Get In Touch
If you would like further advice on delivery procedures and tracking your order, please get in touch with our friendly Customer Care Team on 0415242424 or 0450669969
Get In Touch
If you would like further advice on delivery procedures and tracking your order, please get in touch with our friendly Customer Care Team on 0415242424 or 0450669969
In order to process your request for delivery to an alternative address, other than your billing address, we need to follow certain security procedures. These procedures protect you and us. We therefore require certain documents from you before rerouting orders. Please get in touch with our customer care team on 02 9037 3839 where they will be able to provide you with assistance.
We use the leading trusted global delivery companies, so we are confident that you order will be safe. However, for further peace of mind, we insure in the event of loss, damage and/or theft during shipment.
If you are returning an item of jewellery it is your responsibility to insure the item during transit. Most delivery companies will be happy to provide a quote for next day, guaranteed delivery, and they will simply ask you how much the parcel is worth and what insurance value you require. Please note that we do not accept responsibility for losses occurred during transit for any items that are being returned to us
Get In Touch
If you would like further advice on our insurance or delivery procedures, please get in touch with our friendly customer care team on 0415242424 or 0450669969.
If you are returning an item of jewellery it is your responsibility to insure the item during transit. Most delivery companies will be happy to provide a quote for next day, guaranteed delivery, and they will simply ask you how much the parcel is worth and what insurance value you require. Please note that we do not accept responsibility for losses occurred during transit for any items that are being returned to us
Get In Touch
If you would like further advice on our insurance or delivery procedures, please get in touch with our friendly customer care team on 0415242424 or 0450669969.
If, for any reason, you wish to cancel your order please take a moment to read our returns policy or contact a member of our customer care team on 02 9037 3839 , where they will be able to assist.
We offer two simple ways to place an order and are committed to delivering first-class customer service at each stage of your order process.
1. Online
Placing an order online is simple. Select your preferred piece of jewellery, outline any specifications, and proceed to the checkout. If you have any questions regarding your online order you can speak to a member of our customer care team.
2. By telephone
Our friendly sales team are happy to take your order over the phone if this is your preferred method. They will talk you through every step of your order before taking payment and are there to help and assist you with any questions you may have.
3. Get In Touch
If you require any assistance whatsoever placing your order, please get in touch with our customer care team on 0415242424 or 0450669969.
1. Online
Placing an order online is simple. Select your preferred piece of jewellery, outline any specifications, and proceed to the checkout. If you have any questions regarding your online order you can speak to a member of our customer care team.
2. By telephone
Our friendly sales team are happy to take your order over the phone if this is your preferred method. They will talk you through every step of your order before taking payment and are there to help and assist you with any questions you may have.
3. Get In Touch
If you require any assistance whatsoever placing your order, please get in touch with our customer care team on 0415242424 or 0450669969.
We wish for all of our customers to be completely satisfied with their purchase, therefore we are more than happy to assist wherever possible by exchanging items. Unfortunately we cannot accept bespoke or engraved items for an exchange due to the nature of the design.
Get In Touch with our friendly team on 0415242424 or 0450669969.
Get In Touch with our friendly team on 0415242424 or 0450669969.
If you wish to return an item, please review our returns policy, which outlines the terms and procedures for returning an item.
Get In Touch
If you would prefer to talk to a member of our Customer Care Team about returning an item, please get in touch on 0415242424 or 0450669969.
Get In Touch
If you would prefer to talk to a member of our Customer Care Team about returning an item, please get in touch on 0415242424 or 0450669969.
We are 100% committed to providing a safe e-commerce shopping experience. 1. State-of-the-art e-commerce security Our website is protected with the latest security certificates (SSL certificates). These certificates use state-of-the-art encryption technologies so that you can have complete peace of mind when shopping online with us. 2. PCI Compliant Our systems are compliant with the PCI Security Standards Council, which was founded by Visa, MasterCard, American Express and JCB International. You can find out more about the PCI Security Standards Council at www.pcisecuritystandards.org. 3. Verified by Visa and MasterCard We also use Visa and MasterCard Secure Code technology for processing all orders.
We are happy for you to make payment by any of the following methods:
1. Credit or debit card
Our website is protected with the latest security certificates (SSL certificates). These certificates use state-of-the-art encryption technologies so that you can have complete peace of mind when shopping online with us.
2. PayPal
We are pleased to accept payments via PayPal, simply select this payment option during the checkout process. If you wish to pay via this method over the phone, simply contact our customer care team and we will send you a PayPal request. Upon receipt of the request, simply make the payment and email us with the payment details. You shall then receive the order confirmation against your order.
3. Telephone
We can accept payment over the phone. Simply contact our customer care team where they will ask for your card and order details to take the payment.
1. Credit or debit card
Our website is protected with the latest security certificates (SSL certificates). These certificates use state-of-the-art encryption technologies so that you can have complete peace of mind when shopping online with us.
2. PayPal
We are pleased to accept payments via PayPal, simply select this payment option during the checkout process. If you wish to pay via this method over the phone, simply contact our customer care team and we will send you a PayPal request. Upon receipt of the request, simply make the payment and email us with the payment details. You shall then receive the order confirmation against your order.
3. Telephone
We can accept payment over the phone. Simply contact our customer care team where they will ask for your card and order details to take the payment.
If your card details have been rejected there are a number of possible reasons as to why this may be. Please check the below reasons, alternatively simply get in touch with our customer care team where they will be happy to take the payment from over the phone.
1. Reasons for a card payment rejection
The vast majority of reasons why a card is rejected are because of the protection policies of the bank. You may have to phone your bank to tell them that you wish to purchase a high-value item.
2. Alternatively, you may have incorrectly input any of the below information:
Card Holder Name
Credit Card Number
Card security code (3-4 security code on the back of your card)
Postcode
1. Reasons for a card payment rejection
The vast majority of reasons why a card is rejected are because of the protection policies of the bank. You may have to phone your bank to tell them that you wish to purchase a high-value item.
2. Alternatively, you may have incorrectly input any of the below information:
Card Holder Name
Credit Card Number
Card security code (3-4 security code on the back of your card)
Postcode
Depending upon the payment method used it can take between 8-10 working days for a refund to be processed. Our excellent customer service team will be happy to notify you of estimated refund times at the point when a refund is agreed.
Once you make a payment your bank will authorise the amount for the transaction that you have made. The actual settlement for the amount between your account and our account is usually completed in around 2-3 days. The payee will be itemised as Neve Jewels Ltd, which owns the Diamonds Factory brand.