FREQUENTLY ASKED QUESTIONS
We have some of the most asked questions answered.
Please refer to our returns policy for the full details.
Important things to note about engraving
There are a number of very important things you should note about engraving:
1. There is a character limit on most rings
2. Engraving will add 3 to 4 days onto the delivery time of your ring
3. Engraving a ring means refunds are not possible
4. Resizing a ring is not possible after engraving
5. If you wish to engrave your ring we strongly advise that you take the correct measurements, using our ring size guide, and that you take your time when choosing the perfect design
Get In Touch If you would like further advice on delivery procedures and tracking your order, please get in touch with our friendly Customer Care Team on 0415242424 or 0450669969
If you are returning an item of jewellery it is your responsibility to insure the item during transit. Most delivery companies will be happy to provide a quote for next day, guaranteed delivery, and they will simply ask you how much the parcel is worth and what insurance value you require. Please note that we do not accept responsibility for losses occurred during transit for any items that are being returned to us
Get In Touch If you would like further advice on our insurance or delivery procedures, please get in touch with our friendly customer care team on 0415242424 or 0450669969.
1. Online Placing an order online is simple. Select your preferred piece of jewellery, outline any specifications, and proceed to the checkout. If you have any questions regarding your online order you can speak to a member of our customer care team.
2. By telephone Our friendly sales team are happy to take your order over the phone if this is your preferred method. They will talk you through every step of your order before taking payment and are there to help and assist you with any questions you may have.
3. Get In Touch If you require any assistance whatsoever placing your order, please get in touch with our customer care team on 0415242424 or 0450669969.
Get In Touch with our friendly team on 0415242424 or 0450669969.
Get In Touch If you would prefer to talk to a member of our Customer Care Team about returning an item, please get in touch on 0415242424 or 0450669969.
1. State-of-the-art e-commerce security Our website is protected with the latest security certificates (SSL certificates). These certificates use state-of-the-art encryption technologies so that you can have complete peace of mind when shopping online with us.
2. PCI Compliant Our systems are compliant with the PCI Security Standards Council, which was founded by Visa, MasterCard, American Express and JCB International. You can find out more about the PCI Security Standards Council at www.pcisecuritystandards.org.
3. Verified by Visa and MasterCard We also use Visa and MasterCard Secure Code technology for processing all orders.
1. Credit or debit card
Our website is protected with the latest security certificates (SSL certificates). These certificates use state-of-the-art encryption technologies so that you can have complete peace of mind when shopping online with us.
2. PayPal
We are pleased to accept payments via PayPal, simply select this payment option during the checkout process. If you wish to pay via this method over the phone, simply contact our customer care team and we will send you a PayPal request. Upon receipt of the request, simply make the payment and email us with the payment details. You shall then receive the order confirmation against your order.
3. Telephone
We can accept payment over the phone. Simply contact our customer care team where they will ask for your card and order details to take the payment.
1. Reasons for a card payment rejection
The vast majority of reasons why a card is rejected are because of the protection policies of the bank. You may have to phone your bank to tell them that you wish to purchase a high-value item.
2. Alternatively, you may have incorrectly input any of the below information:
Card Holder Name
Credit Card Number
Card security code (3-4 security code on the back of your card)
Postcode
Please refer to our returns policy for the full details.
Important things to note about engraving
There are a number of very important things you should note about engraving:
1. There is a character limit on most rings
2. Engraving will add 3 to 4 days onto the delivery time of your ring
3. Engraving a ring means refunds are not possible
4. Resizing a ring is not possible after engraving
5. If you wish to engrave your ring we strongly advise that you take the correct measurements, using our ring size guide, and that you take your time when choosing the perfect design
Get In Touch
If you would like further advice on delivery procedures and tracking your order, please get in touch with our friendly Customer Care Team on 0415242424 or 0450669969
If you are returning an item of jewellery it is your responsibility to insure the item during transit. Most delivery companies will be happy to provide a quote for next day, guaranteed delivery, and they will simply ask you how much the parcel is worth and what insurance value you require. Please note that we do not accept responsibility for losses occurred during transit for any items that are being returned to us
Get In Touch
If you would like further advice on our insurance or delivery procedures, please get in touch with our friendly customer care team on 0415242424 or 0450669969.
1. Online
Placing an order online is simple. Select your preferred piece of jewellery, outline any specifications, and proceed to the checkout. If you have any questions regarding your online order you can speak to a member of our customer care team.
2. By telephone
Our friendly sales team are happy to take your order over the phone if this is your preferred method. They will talk you through every step of your order before taking payment and are there to help and assist you with any questions you may have.
3. Get In Touch
If you require any assistance whatsoever placing your order, please get in touch with our customer care team on 0415242424 or 0450669969.
Get In Touch with our friendly team on 0415242424 or 0450669969.
Get In Touch
If you would prefer to talk to a member of our Customer Care Team about returning an item, please get in touch on 0415242424 or 0450669969.
We are 100% committed to providing a safe e-commerce shopping experience. 1. State-of-the-art e-commerce security Our website is protected with the latest security certificates (SSL certificates). These certificates use state-of-the-art encryption technologies so that you can have complete peace of mind when shopping online with us. 2. PCI Compliant Our systems are compliant with the PCI Security Standards Council, which was founded by Visa, MasterCard, American Express and JCB International. You can find out more about the PCI Security Standards Council at www.pcisecuritystandards.org. 3. Verified by Visa and MasterCard We also use Visa and MasterCard Secure Code technology for processing all orders.
1. Credit or debit card
Our website is protected with the latest security certificates (SSL certificates). These certificates use state-of-the-art encryption technologies so that you can have complete peace of mind when shopping online with us.
2. PayPal
We are pleased to accept payments via PayPal, simply select this payment option during the checkout process. If you wish to pay via this method over the phone, simply contact our customer care team and we will send you a PayPal request. Upon receipt of the request, simply make the payment and email us with the payment details. You shall then receive the order confirmation against your order.
3. Telephone
We can accept payment over the phone. Simply contact our customer care team where they will ask for your card and order details to take the payment.
1. Reasons for a card payment rejection
The vast majority of reasons why a card is rejected are because of the protection policies of the bank. You may have to phone your bank to tell them that you wish to purchase a high-value item.
2. Alternatively, you may have incorrectly input any of the below information:
Card Holder Name
Credit Card Number
Card security code (3-4 security code on the back of your card)
Postcode