Fast, Secure, Reliable: Explore the details of our dependable Shipping Policy.
Shipping Policy
This policy covers all the Terms relevant to Premium Jewels ,dispatch, delivery, and shipping services.
For information on Shipping in relation to returns, refunds, or product exchanges, please review those respective policies:
- Returns Policy
- Refund Policy
- Product Exchange Policy
Contents:
1. Shipping Policy
Is free shipping available on every order?
No there is no free shipping is available as all the products need to be shipped with a security insurance.
Are there any exceptions to the free shipping policy?
In some circumstances, Premium Jewels may be unable to locate a courier that will deliver to the customer’s address (particularly islands & remote, regional areas), or the cost of shipping an order to that address is greater than the total order value. In these circumstances, Premium Jewels may contact the customer in order to:
- Cancel & refund the order,
- Change the contents of the order,
- Arrange an external courier at the customer’s expense.
How will my order be delivered?
All Premium Jewels products are shipped via a courier service unless otherwise stated. Premium Jewels does not take responsibility for the actions or performance of external couriers or delivery partners as Premium Jewels has little control once the order is picked up. This includes but is not limited to:
- Couriers leaving packages in an unsafe area,
- Couriers that don't deliver to the correct address or recipient,
- Couriers that don’t delivery in a timely manner,
- Couriers that don’t notify customers of an estimated delivery time.
While such occurrences are extremely rare, Premium Jewels will do its best to help rectify the situation if it arises.
From where will my order be dispatched?
All products are shipped from Premium Jewels warehouses located in Melbourne, and Sydney (whichever is closest to the customer depending on availability of product).
Will I be sent a tracking link?
Customers will be sent frequent emails upon fulfilment of their orders. This may take up to 24 hours to arrive on business days, and 48 hours to arrive if the order is placed on a weekend or public holiday.
Can I change, modify, or cancel an order after it has been dispatched?
Premium Jewels are unable to change, modify, or cancel an order after it has been dispatched. Similarly, Premium Jewels does not price match, instead we choose to focus on offering incredible service and support, so no refunds or discounts will be offered post-purchase if the customer finds the same product at a lower price elsewhere.
Do I need to sign for my order?
With the exception of accessories, orders for electric jewellery and rides must be signed for by the customer who placed the order upon delivery. Deliveries to proxies, regardless of whether they have been nominated by the customer to accept the order on the customer’s behalf, may not be delivered. If a customer requires a third-party to collect the order, please call Premium Jewels on 1300 054 257 as soon as possible.
Can someone else collect my order?
In an effort to combat fraud, Premium Jewels does not authorise third parties to collect orders on behalf of the Customer. If a Customer wishes a third party to collect their order, please contact info@premiumjewels.com.au
Am I entitled to compensation if my order is delayed?
Premium Jewels does not take responsibility or offer refunds/ compensation for orders that are delayed or not delivered. Some examples of additional circumstances we do not cover include but are not limited to:
- Customer is not available at the time of delivery,
- Customer has nominated a third-party to collect the item and that third-party has not made themselves available, or has failed surrender the product to the customer,
- Customer has changed the delivery address,
- Customer has instructed the delivery partner to return at another time,
- Issues with delivery partner or courier post-order dispatch.
Do I need to show my ID when my order is delivered?
Customers will need to provide proof of ID before the order is handed over if requested by the delivery partner. This is to ensure that orders are not hijacked by third parties, and offers a layer of security for both our customers and Premium Jewels . Failure to produce ID may result in the order being cancelled. In this circumstance, a full refund minus the return delivery fee, restocking fee, and fees incurred by Premium Jewels from the customer’s original chosen payment merchant will be issued to the customer once the full contents of the order have been returned to an Premium Jewels warehouse.
How can I contact Premium Jewels if I have questions about shipping?
Customers can always call us on 0415242424 or info@premiumjewels.com.au if they are concerned about their order and Premium Jewels will try to help in every way possible.